Friday 9 October, 11:00
Yusuf and Naeem
How we present to Yusuf and Naeem. About 50 minutes. The words to say are on the 11:00 script page. Draft for Mo and Zubair to work through on 8 October evening; the 15:00 session with the wider team gets its own page.
Goals
- A yes or no on the two-week bake sheet trial, and a start date (19 or 20 October).
- Their pick for the next phase. No price today.
- Anything they want kept out of the 15:00 session. Likely candidates: sales and margins (slides 3 and 14), damages in kwacha (slide 6).
Not raised: the fee. Already agreed; settled informally afterwards.
Setup
- Boardroom screen on. Client site open on Start, slides open in a second tab.
- Agree who drives the laptop. Suggestion: Mo drives, Zubair speaks to anything seen on the floor.
- Nothing is sent before or after. We show, we don't hand over.
The run
| # | Time | What | Who | On screen |
|---|---|---|---|---|
| 1 | 2 min | Thank them. Remind them what they asked for on Monday. Say how the hour runs: one minute on the site, the slides, then their decisions. | Zubair | Start |
| 2 | 1 min | Scroll the site without reading. "Every tab has the detail behind what we're about to show you. You'll be able to sit with all of it. Now the short version." | Mo | Site tabs |
| 3 | 2 min | The answer: the records agree with each other, so they can't show where to act. Say early that we saw no carelessness. | Mo | Slide 2 |
| 4 | 15 min | Findings. Stop on four, one line each for the rest. | Both | Slides 3 to 14 |
| 5 | 8 min | One trial and three counts. The bake sheet is an option: seven products, two weeks, drop it any Monday. | Mo | Slides 15 to 19 |
| 6 | 10 min | Their decisions (list below). | Both | Slide 20 |
| 7 | 8 min | Phase 2. Open the Next page and ask, don't pitch. | Mo | Site, Next |
| 8 | 3 min | Ask what stays out of 15:00. Confirm the 15:00 shape. | Zubair |
Main findings
- Damages (slide 6). About ZMW 51,000 a month at selling price, the one loss the books can see, and no cause written against it.
- Tomorrow's bake (slide 8). Set the same morning; 25 batches planned every day, nobody checks it.
- Slicing (slide 11). About 15 seconds a loaf on one bay, usually one person. Zubair tells the trolley story: full trolleys wait, warm bread gets stacked.
- Flour (slide 13). The recipe needs at least half Royal; the split is written nowhere and people give different versions.
One line each for the rest: slides 3, 4, 5, 7, 9, 10, 12 and 14 (other products).
Decisions
On slide 20.
- Try the bake sheet? Start 19 or 20 October?
- Printed and signed, or a WhatsApp message to Abu Bakr and Safi?
- Who gets the morning report by email?
- Yusuf's timing Excel: can he send it, even unfinished?
Phase 2
"This week we went deep on Deluxe. Where would you want us to look next?" Then let them choose from the six areas on Next: handover and training, costs and margins by product, monthly page for accounts, same-day figures, weekly damage by cause, production against capacity. Lee Yeast and Kafue Plastics only if they raise it. Write their pick down.
Avoid
- Reading slides aloud.
- Naming a person next to a fault.
- Calling something measured when we were told it.
- Prices, fees, or "free".